Softare for management of MAN - Metropolitan Area Network

Unix Solutions Ltd. has developed its own software product for management and monitoring of large intelligent city and intercity networks, often named as MAN or Metropolitan Area Network.

The product is developed and used for the service of existing networks and has passed a long way of upgrades, a great number of modules and functionalities are added. It is optimised for quick and easy operating.

The MAN management software is a flexible technological solution for complete network management. It features technical management and monitoring, as well as billing control management for clients, statistics module, query module, planning module, module for internal communication and trouble tickets. The system is based on open-source technology that enables dinamically adding of new functionalities and modules, according to client's needs. The MAN system is designed and developed to support newest technologies and standards. Access is granted over a standard web-browser, allowing its usage by any network connected computer, without the need of additional client software or cost demanding hardware. System integration is done quickly and with no hardware and software demands. Until this momentthe system has the functionality to manage and monitor equipment of Extreme Networks manufacturer, but by means of modules, it can manage any equipment of any manufacturers.

The management software is tested in real situation, for the needs of the largest fiber-optic network in Bulgaria.

Basic software modules

Clients

• List of clients, including general information
  • Adding, editing and deleting of client
  • For every client
    • Client information (company info, contacts)
    • Contacts binded to client
    • Lines, owned by client
    • VLANs, owned by clients
    • List of queries for client
    • Trouble tickets short history of client
    • Query history of client

Technical centers

• List of technical centers, including general information
• Address
• Contacts information
• Active equipment, in the technical center (shassis, switches )
• Equipment inventory
• Value amount of installed equipment
• History of trouble tickets about technical center

Switches

• List of switches, including general information
• List of connection lines
• List of switch shassis
• List of client lines
• List of switch VLANs
• Switch temperature status
• Queries, waiting for deployment to switch
• History of trouble tickets
• Switch status
• Versions, traffic load and statistics monitoring

Shassis

• List of switches, including general information
• Binded lines to shassis
• Monitoring of shassis status

Lines (client ports)

• Client, address, switch, interface, port, comments
• Line client
• Line load graphics
• Activated line VLANs
• Visible MAC addresses on this line
• Trouble ticket history of the line
• Statisics for number and type of lines according to period
• Statistics for line load according to period
• Monitoring of client, office, interconnecting and clised lines
• Monitoring of monthly and installation rates
• Contacts information binded to line

VLANs

• VLAN number, tag, name, client
• Monitoring of client, office and clised VLANs
• Queries for building and changing VLANs
• Lines, binded to VLAN
• Contacts information for each VLAN
• Monitoring of monthly and installation rates

Contacts

• Contacts information can be binded to the following objects - client, technical center, switch, line, query, VLAN
• Each contact can be binded to:
  • Name, official position, responsibilities
  • Telephones
  • Faxes
  • E-mail addresses
  • Comment

Queries

• List of queries, number, status and short information
• Address binded for each line
• Technical center information, to which the query is binded
• Client
• Contacts
• Deadline period
• History, including query status and progress
• Comments
• Technical information for slot, port, status and others.

Trouble tickets

• List of trouble tickets and statuses. Sorting by open and solved.
• Clients adding and objects (VLAN, line, switch)
• Description of problem
• Status of problem
• Types of problem (from a defined list)
• Detailed statistics of trouble tickets:
  • number of opened tickets
  • number of solved trouble tickets
  • types of trouble tickets and persentage proportion
  • periodical timestamps - days, months, years, etc.

Invoices

• Generation of invoices binded to client contract
• Multiple printing
• Multiple e-mail sending
• Payment reports
• Payment statistics
• Reports by objects
• Reports for invoice payments, type, client, all not payed
• Invoice statistics by periodical timestamps by month or other period by:
  • type of service (initial charge, monthly fee, equipment, etc.)
  • number of added invoices, percentage
  • number of payed, percentage
  • number of not payed, percentage
  • general number of invoices
  • collectivity percentage
  • general payed sums
  • all not collected

Payments

• Payments of charges
• Reports
• Payment statistics

Maps

• Shows logical corelation between lines/switches/clients/VLANs
• Graphical map of switches, including status and connectivity lines
• Map (list) of lines sorted by type
  • Clients/Lines
  • Clients/Lines/VLANs
  • Switches/Lines/VLANs
  • Lines/VLANs

Graphics

• Traffic load according to lines
• Traffic load according to clients
• Traffic load according to switches
• Graphics of equipment temperature

Statuses

• Status reports for:
  • Switches
  • Shassis
  • Lines

Reports

• Invoice
• Invoice by month
• Payments
• Trouble tickets

Statistics

• Monthly growth of clients/lines/VLANs/payments/queries etc.
• Invoice
• Client payments
• Cost price
• Queries
• Trouble tickets
• General statistics

Equipment

• List of equipment, including: serial number, technical center, client, line status and comment
• Definition of code and type of equipment
• Tree-viewed screen including nomencaltures, equipment and their codes.

Nomenclatures

• List of nomenclatures
• Nomenclature definition
• Nomenclature, value, gaude

System administration

• Rolels
• Groups
• Users
• Rights